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Service Excellence

 

Creating a Customer Centric Service ExperienceTwo Days

Customers have a wealth of information at their fingertips and they are using it to share their experiences, whether good or bad. Social media is indeed creating a frenzy of instant feedback. Are organisations listening to their customers?

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Creating Win-Win Relationships with Internal and External CustomersSkillsFutureTwo Days

To provide positive service experiences, service professionals need to understand their critical role as one of the pillars of positive service experience.

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Exceptional Customer ServiceSkillsFutureTwo Days

An effective customer service provider needs to have the professional qualities that customers like to see before they place their business with your organisation.

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Handling Difficult Customers and ComplaintsSkillsFutureTwo Days

This workshop will impart to you the skills of how to handle difficult customer-situations confidently and resolve their complaints effectively, either over the counter or on the telephone.

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Saying 'No' PositivelySkillsFutureTwo Days

This workshop will provide a service consultant/provider with solutions in communicating better verbally with their customers through better choices of words or phrases in their face-to-face or telephone situations.

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