Home

The WSQ Certificate in Service Excellence aims to groom service professionals with the skills and competencies to provide go-the-extra mile service with a service excellence mindset. It also equips service professionals with the skills to handle service challenges, workplace diversity and as well as contribute to service improvements through service innovation.

The training programme can be customised to suit organisational needs.

Contribute to Customer Service Over Various Platforms
(Customer Experience Management)
(8 hrs)

TGS‐2019504423

Demonstrate the Service Vision
(Service Leadership)
(Synchronous e-learning) (8 hrs)

TGS‐2019504289

Engage in Service Innovation Initiatives
(Service Innovation)
(Synchronous e-learning) (16 hrs)

TGS‐2019504428

Provide Go-the-Extra-Mile Service
(Service Excellence)
(16 hrs)

TGS‐2019504751

Provide Go-the-Extra-Mile Service
(Service Excellence)
(Synchronous e-learning) (16 hrs)

TGS‐2021002639

Implement Operations for Service Excellence
(Service Planning and Implementation)
(Synchronous e-learning) (16 hrs)

TGS‐2019504290