How to Work More Effectively with Others Using the MBTI (Additional Class)Communication - General

Introduction

Effective team communication is essential to achieving business goals and to enhance personal interactions. You communicate with others in your work team every day on many levels.

However, you may not always take time to analyse how your natural ways of thinking and interacting affect others. Understanding, appreciating and accommodating individual differences in communication style can enhance your team’s ability to communicate. This communication advantage will thereby increase your effectiveness as an employee, supervisor, team member or leader.

Key Takeaways

Upon completion of this workshop, participants will be able to;

• Understand the concept of MBTI and its impact on workplace communication
• Discover your own personality profile
• Learn how to identify the traits and characteristics of other personality types
• Learn how to appreciate and leverage our differences for improved work dynamics
• Learn how to complement our differences in synergistic relationships
• Apply the MBTI to communicate better with others

Who Should Attend

Middle Managers, Executives, Support Staff, Sales Representatives, Customer Service, Administrative Staff, Business Professionals and anyone who seeks to develop better interpersonal communication.

Programme Outline

Module 1: Introducing the MBTI

• Background - what is the Myers-Briggs Type Indicator
• Applications of the MBTI
• Mind-setting activity
• Understanding personal differences and team diversity
• Presenting the four dichotomies of the MBTI
• MBTI profiling session

Module 2: The E-I Dichotomy: Exploring Differences in the way We Communicate

• Through the above means, participants will have a clear understanding of the differences between the E - and I preferences. The trainer will also demonstrate how these differences affect the way we work and communicate with one another

Module 3: The S-N Dichotomy: Exploring Differences in the Way We Process Information and Learn

• The second dimension of MBTI deal with the way team members takes in information. With the aim of showcasing the critical difference between these dichotomies, participants are brought through some splitting activities.
• Through the debrief session participants will understand why the s and n types are different and the considerations to bear in mind when working with someone who is different from us

Module 4: The F-T Dichotomy: Exploring Differences in Decision Making

• Participants will be grouped according to the feeling and thinking types for the splitting activities. This challenge will require critical decision making from the teams. Since dimension three of MBTI focuses on the factors that influence the decision-making process, the splitting activities are positioned to force teams to make hard decisions. The objective of this will allow participants to comprehend the different considerations/factors that come into play when critical decision making is needed which will affect the team as a whole.

Module 5: The J-P Dichotomy: Exploring Differences in Our Working Styles

• As with the other preferences, participants will once again be grouped according to their J and P preferences. Using action-learning activities, the trainer will demonstrate the differences between the perceiving and judging dichotomy.
• Team members will realize that conflict sometimes occurs between J and P as they have different perspectives on how things should be done. This segment will highlight the importance of appreciating and leveraging off the strengths of both J and P team members in order to strengthen team dynamics rather than allowing our differences to divide us.

Module 6: Communicating with Type in Mind

• How the types communicate
• Communicating effectively through type
• Learning to adapt to other types

Module 7: Type and Team Preferences

• The implication of type results in a team structure
• Identifying and understanding team strengths and gaps through type
• Achieving synergy in a team

Methodologies

Highly participative and interactive consisting of an MBTI Profiling session, discussions, action learning games, self-reflection activities, customer interaction role-plays, case studies, practical work, critique sessions as well as small group work.

Programme Trainer

Mr Pillay has over 35 years of operational experience in the Aviation industries including training cabin crew, doing appraisal reports on cabin crew, audit on safety, security as well as on training and education. Starting as a cabin crew member, he quickly ascended to the position of Check Trainer during his tenure with Singapore Airlines. His training specialities focus on areas like Customer Communication, Interpersonal Skills, Leadership and Customer Service, Train-the-Trainer and Creativity and Innovation. 

He has delivered many training workshops for organisations like Paramount Airways in South India from 2006 - 2007 (G.M In-Flight Service). Mr Pillay also set up a Training Academy called Skyblue Aviation Academy with an Airbus A320 mock-up in Hyderabad, India, prepared the customer service manual and trained the Trainers from 2007-2008.

Some of his Expertise Training Programme Conducted, include: 

• Lead a Customer-Focused Organization
• Develop Personal Effectiveness
• Coaching for Peak Performance
• Facilitate the Effectiveness of Communication and Engagement
• Communicate and Relate Effectively at workplace
• Lead a Team to Participate in the Service Innovation Process
• Teambuilding
• Handling Difficult Customers and Situation
• Certified Service Professional
• Coach Service Teams and Individuals
• Offer Customized and Personalized Service
• Lead a Service Team