Foster Service Innovation (Service Innovation Culture)
(Synchronous e-learning) (16 hrs)
Course Code: TGS‐2019504213
This course covers knowledge and application skills in promoting the service innovation culture in the organisation. It involves leading a team to generate service innovation ideas, facilitating its implementation and evaluating the success of implemented service innovation ideas.
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
Note: This is an online course.
Course Details
Duration : 2 days (16 hrs)
Time : 9:00am to 6:00pm
Course Fee : $590.00
Nett Fee Incl. 7% GST : $631.30
Nett Fee after Training Grant* : $100.30 (SMEs) | $391.30 (Non-SMEs / Self-Sponsored)
Nett Fee after MCES* : $100.30
* Please click HERE for detailed information on course fee funding schemes, SkillsFuture credit, and a complete listing of funded courses. This course is eligible for use of SkillsFuture credit.
Course Application
| Date | Details |
|---|---|
| November 11, 2021 - November 12, 2021 (9:00 am - 6:00 pm) Online LIVE stream via Zoom |
Open for registration (Fill in the enquiry form to know more) |
Key Takeaways
Upon completion of this workshop, participants will be able to;
- Promote a service innovation culture within the organisation
- Lead team in generating service innovation ideas that are in line with the organisation’s evaluation criteria
- Facilitate the implementation of service innovation ideas at the workplace
- Evaluate the success of implemented service innovation ideas
Who Should Attend
This course is suitable for customer experience managers, store/branch managers, heads of departments, and outlet managers.
Programme Outlines
- Promote a service innovation culture within the organisation
- Apply suitable methods to promote a service innovation culture within the organisation
- Build organisational work practices and procedures that support service innovation
- Lead team in generating service innovation ideas that are in line with the organisation’s evaluation criteria
- Develop the characteristics of a service leader in terms of the skills, attributes and behaviours required to lead teams in generating service innovation ideas
- Facilitate the implementation of service innovation ideas at the workplace
- Facilitate the implementation of service innovation ideas by:
- Developing a business case
- Soliciting senior management’s endorsement
- Guiding staff in the development of implementation plans
- Identifying resources required
- Pilot the service innovation ideas
- Identify the key performance indicators to measure the success of service innovation ideas
- Identify the areas of improvement and key considerations for large scale implementation
- Facilitate the implementation of service innovation ideas by:
- Evaluate the success of implemented service innovation ideas
- Monitor and analyse the implemented service innovation ideas to ascertain gaps and instil best practices
- Apply appropriate methods to evaluate the success of implemented service innovation ideas
Methodologies
The course will be conducted through online LIVE streaming via Zoom. Participants will undergo experiential learning through mini-lectures, group discussions, role-plays, quizzes, and videos.
