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Advanced Certificate in Service Excellence WSQ - Service Coach (Level 3)

The WSQ Advanced Certificate in Service Excellence aims to groom service coaches with the skills and competencies to nurture and supervise staff for service excellence. The competencies at this level are aimed at grooming service coaches to be role models to new entrants. Competencies include coaching skills, as well as relationship management skills to build their ability to establish customer relationships. Individuals will also be introduced to skills in managing service operations and service performance.

The training programme can be customised to suit organisational needs.

Coach for Service Performance
(Service Coaching)
(Synchronous e-learning)(16 hrs)

TGS‐2019504203

Establish Relationships for Customer Confidence
(Service Excellence)
(Synchronous e-learning)(16 hrs)

TGS‐2019504205

Manage a Diverse Service Environment
(People and Relationship Management)
(16 hrs)

TGS‐2019504204

Manage Operations for Service Excellence
(Service Planning and Implementation)
(16 hrs)

TGS‐2019504202

Manage Service Performance
(Service Information and Results)
(16 hrs)

TGS‐2019504206

Role Model the Service Vision
(Service Leadership)
(16 hrs)

TGS‐2019504197

Role Model the Service Vision
(Service Leadership)
(Synchronous e-learning) (16 hrs)

TGS‐2021002807