Diploma in Service Leadership WSQ – Service Leader (Level 4)

The WSQ Diploma in Service Leadership aims to groom service leaders with the skills and competencies to operationalise and implement service excellence for their organisations. With a primary focus on developing leadership skills, individuals will also be introduced to job redesign, customer analytics, as well as fostering service innovation in their team.

The training programme can be customised to suit organisational needs.

20 Credit Values

Participants are required to accumulate a total of 20 credit values to achieve the Diploma in Service Leadership. By completing the 8 core modules below, they are entitled to 16 credit values. The additional 4 credit values can be obtained from the 2 elective modules provided.

For more details, please contact us at +65 6842 6666 or mdc@mdis.edu.sg

Important Notice: With effect from 1 October 2020, the courses taken under the Service Excellence Competency Framework (SVCF) will no longer be eligible to qualify for full certification. To attain full certification, the courses must be taken from the Skills Framework (SFw) for Retail with the new SSG course codes, as indicated below.

Core Modules

Analyse Service Quality and Customer Satisfaction
(Service Information and Results)
(Synchronous e-learning) (16 hrs)

TGS‐2019504212

Develop New Products/Services
(Service Innovation)
(Synchronous e-learning) (16 hrs)

TGS‐2019504214

Develop Service Operations
(Service Planning and Implementation)
(Synchronous e-learning) (16 hrs)

TGS‐2019504208

Develop Service Recovery Framework
(Service Challenges)
(Synchronous e-learning) (16 hrs)

TGS‐2019504211

Foster Service Innovation
(Service Innovation Culture)
(Synchronous e-learning) (16 hrs)

TGS‐2019504213

Lead with Service Vision
(Service Leadership)
(16 hrs)

TGS‐2019504207

Lead with Service Vision (Service Leadership)
(Synchronous e-learning)
(16 hrs)

TGS‐2021005681

Manage Partnerships for Service Excellence
(Service Partnerships)
(Synchronous e-learning) (16 hrs)

TGS‐2019504210

Optimise Workforce for Service Excellence
(People and Relationship Management)
(Synchronous e-learning) (16 hrs)

TGS‐2019504209

Elective Modules

Coach for Service Performance
(Service Coaching)
(Synchronous e-learning) (16 hrs)

TGS‐2019504203

Establish Relationships for Customer Confidence
(Service Excellence)
(Synchronous e-learning) (16 hrs)

TGS‐2019504205

Terms & Conditions:
¹ To qualify for Workfare Skills Support Scheme (WSS), applicants must be a Singapore Citizen of 35 years old & above with income not more than $2300 per month. For the full summary of the WSS eligibility criteria, please refer to bit.ly/workfare-skills-support-scheme-individuals
² The Training Awards (SQA and TCA) are subjected to WSG's eligibility criteria. For more details, please refer to SQA: skillsfuture.sg/qualificationaward and TCA: bit.ly/workfare-skills-support-scheme-individuals
³ Refer to skillsfuture.sg/Credit for more details.
⁴ SkillsFuture Mid-Career Enhanced Subsidy (MCES).