Specialist Diploma in Service Leadership WSQ – Service Champion (Level 5)
The WSQ Specialist Diploma in Service Leadership aims to groom service champions to prepare them to champion and drive organisation-wide service excellence efforts. It focuses on strategising, driving, and communicating strategies that will help organisations meet the changing needs of customers and the services sector.
The training programme can be customised to suit organisational needs.
15 Credit Values
Participants are required to accumulate a total of 15 credit values to achieve the Specialist Diploma in Service Leadership. By completing the 7 different courses below, they are entitled to 13 credit values. The additional 2 credit values can be obtained from either core or elective courses under the Skills Framework (SFw) for Retail framework (Level 4) or other WSQ frameworks (Level 4, 5, 6).
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Important Notice: With effect from 1 October 2020, the courses taken under the Service Excellence Competency Framework (SVCF) will no longer be eligible to qualify for full certification. To attain full certification, the courses must be taken from the Skills Framework (SFw) for Retail with the new SSG course codes, as indicated below.
