Using Emotional Intelligence to Manage Oneself and Others at the WorkplaceEmotional Intelligence

Introduction

According to a survey conducted worldwide, we experience many different specific emotions at varying levels of intensity on any given day. Yet there is a lack of emotional awareness among two-thirds of the world’s population, who are unable to identify, comprehend or manage their own emotions.

The good news is unlike IQ, EQ is trainable and is a flexible skill that can be improved through learning and practice. It will require regular and consistent cultivation and maintenance.

Consider this, if you are given the techniques of Emotional Intelligence won’t you see yourself as a better person when interacting at the workplace. Would you agree then, Emotional Intelligence is an essential skill one must acquire for professional and personal development.

This workshop provides you with the fundamental knowledge and practical skills on Emotional Intelligence to manage your emotions rather than letting the emotion manage when you encounter situations, circumstances or working with people

Key Takeaways

Upon completion of this workshop, participants will be able to;

• Interpret and use the EI competencies framework to develop your personality when interacting with others
• Manage your self-talk and negative feelings towards a situation or person so that it does not disrupt your behaviour
• Recognise your ‘hot buttons’ and how it can affect you and others
• Control and guide your emotions when managing others so that you can achieve your productivity
• Develop an optimistic mind-set
• Recognise and respond to others’ feelings in an appropriate manner
• Monitor and Manage your Emotional Bank Account
• Acquire useful guides in developing your self-awareness, self-management, self-motivation, social awareness and relationship management skills

Who Should Attend

For all level of staff who wants to develop his/her emotions intelligence skills in moving towards a better understanding of oneself and others at the workplace.

Programme Outline

Module 1: Introduction to Emotional Intelligence

• Difference Between IQ, EQ And Personality
• What is Emotional Intelligence (EQ)
• Why is EQ so Important
• Emotional Intelligence Framework and EQ Competencies
• Knowing Your Current Level of EQ Competencies
• Group Activity and Individual Self-Assessment

Module 2: Emotions

• Differentiating Between a High EQ and Low EQ Person
• Recognising Six Basic Emotions
• Feeling Words
• How Emotions can affect Behaviors
• TFA Concept
• Top Ten Human Emotional Needs
• Group Activity and Individual Exercise

Module 3: Self-Awareness

• Emotional Hijack ( Four Stages )
• Recognizing my Patterns, my Emotional Triggers and my Hot Buttons
• Three Tips to Use EI immediately
• Useful Guides to Self – Awareness
• Group Activity and Individual Exercise

Module 4: Self-Management Part 1

• Negative and Positive Emotions
• Managing your Negative Emotions
• Group Activity and Individual Exercise

Module 4: Self-Management Part 2

• Five Tips in Managing Anger
• Eight Basic Stress Management Tips
• Group Activity

Module 5: Self- Motivation

• Delayed Gratification
• The Power of Positive Self-Talk
• Moving Away from Being Pessimistic to Optimistic
• Six Basic Human Needs
• Useful Guides to Self –Management and Self-Motivation
• Group Activity and Individual Exercise

Module 6: Social Awareness

• Avoiding Six Negative Listener Types
• Six Key Pointers for Effective Listening to Raise your Social Awareness
• Demonstrate and Increase Empathy
• Ten Obstacles to Emphatic Communication
• Five Key Steps to Effective Empathy
• Useful Guides to Social –Awareness
• Group Activity and Role Play

Module 7: Relationship Management

• Recognizing Reasons Why Relationships Fails
• Five Steps to Manage and Resolve Conflict in the Workplace
• Seven Mistakes to Avoid in Conflict Resolution
• Managing Your Emotional Bank Account
• Useful Guides to Relationship –Management
• Group Activity

Methodologies

An interactive session, Case studies discussion, Group activities, Individual Emotional Intelligence Profiling, Individual Exercises and short video clips presentations.

Programme Trainer

Francis Claudius has more than 25 years of training experience. He was a professional trainer facilitator and an in-house training consultant,   Associate Trainer and Assessor for the Employability Skills(ES) and Work Skills Qualifications (WSQ) Training Programmes. As a trainer and facilitator, he is interested in human development to excel in their work or personal life. He strives to conduct his training in a lively manner with enthusiasm, passion, and dedication and engage participants to contribute ideas and their experiences to add value for the benefit of all participants.

He is also a good speaker with strong vocal strength. He has participated in topics presented in the International Association of Master Trainers (IAMT) events. He had received a Bronze Certificate for being the Best Presenter. He holds a Competent Toastmaster and Competent Leader Award from Toastmasters International.