Train the TrainerHuman Capital Management

 Introduction

It is imperative that organizations focus on maintaining a competitive edge through its people.  They need to manage performance, harness and grow talent by developing the skills and competencies of their staff to achieve exceptional standards of performance.

The ability to train and develop people in an organization to achieve its objectives are essential skills of managers, trainers, executives, and those involved in the transfer of knowledge and skills.

Is training just reading from the materials? Is it necessary to engage the learners during the training session? How could I make my training session more effective?

This practical workshop will provide you with the building blocks to be effective in the transfer of knowledge and skills through your training sessions.  

Key Takeaways

Upon completion of this workshop, participants will be able to;

• Acquire the knowledge on what it takes to be an effective trainer
• Learn the appropriate skills and techniques to deliver a successful training session
• Prepare a delivery/lesson plan based on a work related topic
• Apply the skills learnt through various skills practices

Who Should Attend

• Trainers, Training Managers and Executives who need to design, develop and deliver training at the workplace.

Programme Outline

Be an Effective Trainer

• The roles of an effective trainer
• Brief understanding of how adults learn information and how to engage them

Instructional Techniques for Trainers

• Before the Training:  Research, Plan and Prepare
  • Prepare Delivery/Lesson Plans
  • Prepare instructional resources
  • Set up training facilities

• Delivering the Training session

      -     Create a positive learning environment

• Managing the “butterflies” in the stomach
• The First 5 Minutes

      -     Tips for effective delivery

      -     Effective use of audio visual aids and other instructional media

     -     Tips and tricks for the use of Powerpoint as a delivery medium

• Use of energizers and activities to engage participants and facilitate retention of learning

      -     Learn how to deal with challenging participants

Class Management Skills

• Coping with the various types of challenging participants
• Asking appropriate questions to check learning
• Handling and responding to participants’ questions

• Ending the Training session
  • Closing the training session
  • The levels of evaluation
  • Evaluate the effectiveness of training session

Skills Practices and Video Review of Delivery Skills

• Skills Practices

      -    Application of learning through mini skills practices throughout the workshop        

• Video and Review of Delivery Skills
  • Participants will have the opportunity to prepare and deliver a 5 -10-min presentation at the beginning and at the end of the workshop          (videoed)
  • Review of delivery skills

Methodologies

This interactive workshop will be conducted with a good blend of interactive activities, short skills learning lectures, group discussions and skills practices.  There will be   voluntary individual presentations where participants are videoed and reviewed. 

Programme Trainer

Grace Lee is a highly dynamic and enthusiastic trainer/facilitator and consultant. She has been in the training and development profession for over 41 years with experience in consulting, designing, developing and delivering training workshops.  She has delivered training workshops to over 10,000 participants and has received excellent ratings.

She has a passion for the training and development of people and is a firm believer in the enhancement of human capital and life-long learning. Her unique and effective style of communication and her flair in bringing complicated concepts across effectively have greatly helped executives & employees in this region in their work performance.

Her last position was that of Training Manager of the Call Centre for the largest local bank. She was responsible for building the training and development plans for over 300 staff in the Centre. Over the years, she has held responsibilities in areas of learning and development including managing the training function, consulting with organisations, designing, consulting, developing and facilitating training workshops in the areas of:

train-the-trainers

customer service

communication skills

telephone communication skills

team building

personal effectiveness

business manners & social etiquette

western dining etiquette

DISC Personality Profiling

Multiple Intelligences Profiling

She graduated from The George Washington University, Washington D.C., USA with the Masters of Arts in Education and Human Development. Her first degree is from the University of Melbourne, Australia which she graduated with the Bachelor of Education and Training (HRD). She also has the Diploma in Training and Development with the Singapore Institute of Management graduating in the top 5% of her cohort. She is a certified behavioural consultant for the DISC Personality System and has also acquired the designation of Advanced Certified Behavioural Coach to her credentials. She is Advanced Certificate in Training & Assessment (ACTA) trained. She is a Certified Trainer for the “Certified Service Professional” Programme by Singapore Workforce Development Agency and also attended a Train-the-Trainers’ workshop on Multiple Intelligences held in Chicago, USA.

She has been an Associate Training Consultant with MDIS since 2013.  Her other professional alignments are with the Institute of Technical Education where she trains the Train-the-Trainers Programme. She is also an Associate Lecturer with the Republic Polytechnic, School of Hospitality.