Teambuilding That Builds Teamwork and Co-operation (In-House Training)Communication - General

Introduction

This workshop is directed primarily at those who must work with others such as colleagues, superiors, staff members to build a team within a department to accomplish common tasks. The same skills taught are also applicable in much different work environments such as in customer service, finance, administration, production, and operations.

It offers participants an opportunity to understand how their attitudes, behaviours and communication styles can affect positively or adversely, their relationship with others. It will lead participants to examine the various types of difficult behaviour in people and how to deal with them positively without creating stress and negative feelings.

Key Takeaways

Upon completion of this workshop, participants will be able to;

As successful organisations need a strong culture to produce excellent results, this course is primarily aimed at helping participants.

• To live and drive the values of your organisation to a professional standard
• To improve the ability to cope with the various difficult situations that are unavoidable in their day-to-day dealings with colleagues and customers
• To motivate themselves towards team involvement to overcome resistance, resolve disagreements that hinder team decisions and gain the support of others
• To take ownership and responsibility with a “No-Blame” attitude, ensure the integrity and a high level of excellence
• To encourage personal development and a kindred spirit to achieve responsiveness and competitiveness for better results

Who Should Attend

All staff members who want to improve teamwork co-operation for work excellence.

Programme Outline

Activity 1: “Remember? We Are In The Same Team!”

You learn how to appreciate one another as Colleagues and Team Members. At the same time, to know how to respect the expertise and role of each other. This will help you to reach out to one another so as to refresh the company’s objectives and the very reason for your employment in a learning organisation.

Activity 2: “Hula Hoop” In Teamwork

This activity explores two approaches to learning: experiential learning and self-directed learning. You will experience how planning, feedback and team collaboration play an important part in helping you eliminate poor work processes, weak areas and help you to speed up your work process without sacrificing quality. This activity targets to help you understand the importance of everybody’s strength and weaknesses, constructive contribution, receptiveness to criticisms and ability to resolve conflicts and disagreements together.

Activity 3: “Nothing Is Impossible!” – Effective Problem-Solving

Here participants learn the art of communication skills so as to be effective as well as efficient in carrying out the task. You will understand the usefulness of proper thinking skills when solving work problems together. This activity demonstrates the ability to solve problems as a team and the benefits of doing things right the first time; how you will learn to give of your best in that you only have to perform once and the work is properly carried out.

Activity 4: “Scavenger Hunt” – Skills Development

This activity demonstrates the importance of the five building blocks to effective teambuilding. An experienced colleague takes the initiative to involve another newer or junior colleague by practising effective communication, proper thinking, creativity, respect and total commitment to a mission for productivity excellence.

Activity 5: “Together We Make Things Happen!” – Organised and Motivated

Participants learn how to plan, organize and put into action the relevant strategies to make things happen even when resources are scarce. This activity enables you to think on your feet, be responsive and help each another towards a common objective.

Methodologies

Practical activities for experiential learning.

Programme Trainer

Catherine Syn studied Business in Australia, was a Corporate Member of the Institute Of Administrative Management (U.K.) and She has held the positions of Executive, Manager, Corporate Trainer, and Consultant for the past three decades.

As an experienced trainer, she has successfully applied service qualities principles and competency assessments in all her communication courses in the areas of business writing, face-to-face communication, customer service, managing difficult customer-situations using effective interpersonal, communication and problem-solving skills. A versatile and bi-lingual trainer, she relates well to all participants and has excellent delivery and presentation skills that meet the motivational needs of each and every participant.

Professional Qualifications

• WDA ACTA certified trainer for WSQ courses including Certified Service Professional.