Team Management SkillsSupervisory Management

Introduction

As Supervisor or Manager, you lead and manage a team daily. It is a challenging task to manage a team for anyone who manages people.

When people work well together they produce a synergy and enables the team to ultimately accomplish organisation goals. Working in a happy and successful team is extremely satisfying to any leader or member of a team.

The cooperative atmosphere, the ease of achieving results and the sense of belonging to a successful team is very appealing. Working as part of such optimal teams is the dream of any individual and organisation. An effective leader earns the respect of his/her team members and builds a harmonious working environment.

Key Takeaways

Upon completion of this workshop, participants will be able to;

• Analyze your team and balance it efficiently to receive maximum results
• Identify how teams progress over time and how does this impact team members and the leaders’ leadership style Interpret the sources of team problem
• Apply Team Building skills
• Evaluate a team’s balance based on Team Roles
• Fine tune communication skills when relating with team members
• Manage Team conflicts
• Apply emotional intelligence skills
• Understand the how to delegate
• Deliver constructive feedback and praise
• Use Coaching techniques to improve team performance

Who Should Attend

Team Leaders, Project Leaders, Managers, Supervisors or anyone who manages a team.

Programme Outline

Module 1: About Team

• Group versus Team
• Characteristics of Team
• What is a Team?
• Why Team?
• Benefits a Team Can Bring to an Organisation
• An Elegant Model (Action-Centred Management) and Adair Model
• Team Effectiveness Model
• Principles of Working Within a Team
• Individual Exercises
• Group Activities

Module 2: Team’s Life Cycle

• Four Stages of Team Formation
• Events Occurring at Different Stages
• Team Leader and Team Members
• Characteristics of an Effective Team Leader and Team Member
• Individual Exercise
• Group Activity

Module 3: Leadership Style

• Factors Influencing Leadership Styles
• Four Leadership Styles
• Style Divisions
• Leader to Aware Why Teams Fails – Five Reasons
• Group Activity

Module 4: Sources of Team Problems

Module 5: Team Building

• The Twelve C’s Checklist in Building a Team

Module 6: Team Roles

• Belbin Roles
• Categorized into Three Areas
• Using Belbin Types
• Group Activity

Module 7: Fine Tuning Communication Skills

• Communication Within Team
• Some Barriers to Communication
• The Three V’s of Communication (Verbal, Visual and Vocal)
• Avoiding Toxic Words
• Improving Team Communication
• Group Activity

Module 8: Team Conflicts

• What is Conflict?
• Consequence of Conflicts
• Ways of Managing Conflicts
• Manage Team Conflicts to Prevent Team Disunity – Eight Step Approach
• Group Activity

Module 9: Improve Your Emotional Intelligence Leading a Team or Staff

• Emotional Intelligence in Teams
• Interpersonal Intelligence and Intrapersonal Intelligence
• Five Competency Model of Emotional Intelligence – Daniel Goleman
• Characteristics of ‘A’ Star Performance
• Emotional Self-Awareness
• Self-Assessment

Module 10: Delegation

• Difference Order Giving and Delegation
• Effective Delegation
• Benefits of Delegation
• Eight Tips How to Delegate
• Group Activity

Module 11: Giving and Receiving Feedback

•  Feedback
• Two Types of Feedback
• Four Step Constructive Feedback
• Why Don’t We Praise
• Group Activity

Module 12: Coaching Your Team

• What is Coaching
• Coaching Team Members to Improve Performance
• Structured Coaching Session Using The Grow Model
• Two Important Skills for Coaching
• Coaching Guidelines

Methodologies

Interactive style using adult learning principles, Group Activities with a presentation, Individual exercise and self-assessment and role play.

Programme Trainer

Francis Claudius has more 25 years of training experience. His training working experience comes from a Learning & Organisation Department in the large organisation. He was a professional trainer facilitator and an in-house training consultant. Currently, he is an Associate Trainer and Assessor for the Employability Skills(ES), Work Skills Qualifications (WSQ) Training Programmes and Executive Development & Growth for Excellence ( EDGE ) He is also an Associate Lecturer teaching the Training & Development Module for Diploma Students, Human Resource Development Module and Change Management Module for Advanced Diploma Students.

His previous appointments include Learning Account Manager and Senior Training Executive. In these capacities, he had performed training needs and rolled out training roadmaps specific to business units. He has also designed, developed and delivered training programmes in the areas of technical, computer, soft skills and management-related courses to meet specific business needs of an organisation. He has trained both the junior and senior officers in his organization and public-run courses thereafter. He has been consistently receiving very good ratings and appraisals from course participants.

As a trainer and facilitator, he has an interest for human development to excel in their work or personal life as well. He strives to conduct his training in a lively manner with enthusiasm, passion and dedication. He conducts training programmes in an interactive style by engaging participants to contribute ideas and their experiences too so as to add value for benefit of all participants. He does this by trying to link concepts, examples and experiences discussed in the workshop to actual scenarios and situations faced by participants in the workplace and in life. He is well versed in the different training approaches that relate to participants learning outcomes. He is well versed with the adult learning approach and applies it.