Stakeholder Engagement and EmpowermentSupervisory Management

Overview
Welcome to the "Stakeholder Engagement and Empowerment" workshop! Effective stakeholder engagement is a critical skill for success. This interactive workshop is designed to equip participants with the strategies, tools, and techniques to engage, inspire, and manage stakeholders, including those who are challenging. Through a blend of theory, practical exercises, case studies, and group discussions, participants will develop the skills needed to foster positive relationships and drive project success.

Learning Outcomes
By the end of the workshop, you will be able to:
1. Understand the importance of stakeholder engagement in achieving project success.
2. Identify and categorize different types of stakeholders, including challenging ones.
3. Employ strategies to engage and inspire stakeholders with varying needs and expectations.
4. Effectively communicate and negotiate with stakeholders to achieve alignment.
5. Manage conflicts and navigate challenging stakeholder relationships.
6. Apply techniques to empower stakeholders and foster a collaborative environment.

Learning Methodology

• Interactive lectures to introduce concepts.
• Group discussions to share experiences and insights.
• Case studies to analyse real-world scenarios.
• Role-playing exercises for practical application.
• Individual and group activities for hands-on learning.
• Q&A sessions for clarification and deeper understanding.

Who Should Attend
Professionals, managers, project leads, and anyone involved in stakeholder engagement, project management, or roles requiring collaboration with diverse stakeholders.

Module 1: Understanding Stakeholder Dynamics
• The stakeholder landscape: Identifying key players.
• Stakeholder categorization: Mapping influence and interest.
• Case study analysis: Learning from past successes and failures.

Module 2: Effective Communication Strategies
• Tailoring messages to different stakeholders.
• Active listening techniques for better understanding.
• Practical: Crafting stakeholder-specific communication plans.

Module 3: Inspiring Engagement and Alignment
• Building rapport and trust with stakeholders.
• Creating a shared vision for alignment.
• Group activity: Designing a stakeholder engagement campaign.

Module 4: Conflict Management and Negotiation
• Identifying and addressing conflicts.
• Strategies for constructive negotiations.
• Role-play: Managing a simulated stakeholder conflict.

Module 5: Empowerment and Collaboration
• Empowering stakeholders through involvement.
• Collaborative decision-making techniques.
• Group exercise: Co-creating solutions with stakeholders.

Module 6: Navigating Challenging Stakeholders
• Understanding difficult personalities and motivations.
• Strategies for handling resistance and scepticism.
• Case-based discussion: Dealing with challenging stakeholder scenarios.

Trainer Profile

A dedicated professional in Learning and Development, Ivan Phua has been involved with the design, development and implementation of Leadership and People Management and Service Excellence training programmes in various industries.

With his easy-going and relational communication styles, Ivan is able to build rapport with participants instantly and draws out key learning concepts for effective learning. He is creative, dynamic and he inspires clients to improve their performance by changing their attitudes and developing their skills and knowledge. He brings the best out of them through critical thinking; solving issues by analyzing the situation, identifying viable solutions, deciding the right approach to achieve the desired outcome or the "aha" moments

Ivan has conducted numerous Corporate and Public Workshops, Learning Journeys for Institutes of Higher Learning (IHL), coaching sessions, Personality and Career Profiling and consultations. He  has trained staff from different industries on Change Management, Conflict Resolution, Critical Thinking, Customer Service Excellence, Leadership and Influence, Mindfulness ,Presentation Skills,  Public Speaking,  Stakeholder Engagement, Stress Management and  Team Building .  His clientele ranges from Corporations, ATOs, CET Centres, F&B, Retail and Service Chains, Education Institutions and others.

Ivan holds a BSc (Hons) Psychology, University of Derby, UK , Master of Counselling, Monash University,  Australia , Graduate Diploma in Electronic Commerce Marketing, Singapore Polytechnic  and Diploma in Electrical Engineering, Singapore Polytechnic . Besides an ACTA Certified Trainer and a Certified Executive Transformation Coach, he is also a Certified Behavioural and Career Consultant, Certified Advanced Behavioural Analyst, Certified CareerKeys^TM and PersonalityKeys^TM trainer and Certified The Leadership Challenge (TLC) facilitator.