Managing Difficult Employees and Colleagues (In-House Training)Human Capital Management

Introduction

Manager or supervisor are constantly facing challenging situations when it comes to handling people. Every individual is different and each has his own personality and expectations. In spite of these challenges we need to find ways to get employees and colleagues to co-operate and work towards a common goal.

The workshop is designed to help identify and deal with various types of difficult behavior. There is a need to understand the good intentions behind bad behavior and how to manage our responses to such behaviours. Participants will learn how to provide effective feedback and bring out the best in people at their worst through rapport building and effective communication.

Key Takeaways

Upon completion of this workshop, participants will be able to;

• Understand and appreciate the intentions and behavior of difficult colleagues
• Identify categories of difficult people and apply strategies to manage them
• Analyse current approaches and explore alternative ways to manage difficult people
• Enhance communication skills and practice methods of managing difficult people

Who Should Attend

• Managers; and
• Supervisors

Programme Outline

• Getting to know difficult people and their behaviour
• 4 strategies for handling difficult behaviour
• Practical Application of the 4 strategies
• Understanding Human behaviour
• Being assertive without being aggressive
• Type of difficult behaviours
• Task and people focus behaviour and their implications
• 4 intention that influence behaviour 
• Analysis of personal encounter with difficult people
• Surviving through skillful communication – visual and vocal
• Principles of diffusing and the art of co-operative language
• Self evaluation listening and communication exercise
• The art of blending and redirecting difficult behaviour
• How to redirect difficult behaviour
• Blending strategies and finding common ground
• Written exercise on how to redirect followed by discussion
• Identify your own difficult behaviour
• Application on handling difficult people scenario at work

Programme Trainer

James Suresh is a trainer, PR consultant and author. The co-creator of Singapore’s comic icon ‘Mr. Kiasu’, He has co-written a series of comic books as well as authored books on his military experience. He develops comic strips for magazines and writes scripts for various media. His recent book entitled ‘On a Street in Singapore’ was featured in the Sunday Times’ best seller list and was awarded the Reader’s choice award 2011.

James started his career as an army officer and eventually moved into education and public relations. Following his 15 year stint in the army, he set up a publishing and design company with some friends. After five years in the publishing business, James left to pursue his interest in training and PR Consulting.

He is an associate trainer at the Management Development Institute of Singapore and the Institute of Public Relations Singapore. He conducts seminars and workshops on creative thinking, communication, motivation, anger and stress management in Singapore and the Asian region.

James is also a certified EQ trainer and enjoys working with corporations, charity organizations, schools, youth groups and helping individuals to achieve their personal potential.