Essential Managerial Skills (Online)Supervisory Management

Introduction

There is one certainty in any organisation; change or be changed. At the forefront of this, the first line of defence is a group of people in your organisation who must be good in the Basic Managerial Skills.

These people may not necessarily be Managers only, they can be anyone who has subordinates or needs to work with a group of people (e.g. in a project). The Top Management sets the vision and they depend on people who are efficient in the execution. It is always at the execution point that differentiates between the good and bad consequences, outstanding results or a complete disaster.

Key Takeaways

Upon completion of this workshop, participants will be able to;

• Understand the role of management in the organisation
• Improve overall performance through effective and positive confrontation
• Be more confident in practising management
• Motivate people better
• Enhance and improve leadership skills
• Upgrade communication skills
• Increase team skills
• Achieve better overall results

Who Should Attend

This is intended for all those who have formal subordinates and that personnel who have to manage the various resources and/or projects.

Programme Outline

Leadership

• What Is Leadership and Why It Is Important?
• Leadership Approaches / Styles
• Case Exercise on Leadership
• Guidelines to Application

Communication

• Introductory Exercise: “Dream Of A King”
• Definition and Example
• Common Pitfalls of Poor Communication

Tool on how to avoid them

• Giving Directions
• How to Provide Effective Directions
• The Smart Approach
• Follow Up: The “Twin Brother” Of Giving Directions

Motivation

• Survey: What Do People Want?

Definition: How to Manage Motivation

• Problem Solving

Workplace Problems

Problem Solving Tool

Time Management

• How to be Productive Compared to Others
• Case Discussion on Prioritisation

Work and Project Management

• Principles of Project Management
• Project Management Tools

Delegation and Empowerment

• Case: “Smoking And Driving”
• Why Delegate?
• How to Delegate?
• Things Which You Should Not Delegate

Managing Difficult Staff

• Why Do People Behave The Way They Do?
• Relationship Between Attitude and Behaviour
• Tactical Handling of People

Teambuilding

• Case Study: Game Theory

What is a team?

• How To Select The Best Team

Methodologies

Combination of lecture with the practical or hands-on approach such as case studies, presentation, commentary on other companies/industries, and exercises

Programme Trainer

Mr. Andrew Cheah has been a trainer and management consultant since 1991, specializing in the areas of performance management, productivity improvement, behavioural change, and leadership. Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir.

Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).