Developing Frontline LeadersTeam Leadership

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DurationTwo days
Course Dates25 Mar 2024 9:00am - 26 Mar 2024 5:00pm
10 Jun 2024 9:00am - 11 Jun 2024 5:00pm
12 Sep 2024 9:00am - 13 Sep 2024 5:00pm
05 Dec 2024 9:00am - 06 Dec 2024 5:00pm

Course Fee

Member $833.85
Non-Member $981.00
  • Members enjoy a 15% discount before GST
  • Group Discount (3 or more participants) - 10%
  • Course fees updated with 9% GST for 2024

Funding Available 

    SDF Grant Amount: S$28.00
    Course Reference No.: TGS-2020500826
    SkillsFuture Credit
    (Individual Singaporean aged 25 and above)
    Pre-approved SkillsFuture funding of S$500.00

Click HERE for more info on SkillsFuture.


"Developing Frontline Leaders" is a dynamic and comprehensive 2-day workshop designed to empower emerging front-runners with the essential skills and mindset to excel in their roles. This program focuses on cultivating leadership qualities specific to frontline positions, equipping participants with the tools needed to navigate challenges, inspire teams, and drive results. Through engaging sessions and practical exercises, attendees will embark on a transformative learning journey to enhance their leadership capabilities and make a lasting impact within their organizations.

This workshop provides a holistic approach to developing frontline leaders, blending theory with practical application to ensure participants leave with actionable insights and a strengthened leadership skill set.

Key Takeaways

Upon completion of this workshop, participants will be able to;

  • Leadership Foundations: Build a solid understanding of fundamental leadership principles tailored to frontline roles.
  • Effective Communication: Hone communication skills crucial for leading teams, resolving conflicts, and fostering a positive work environment.
  • Problem Solving and Decision-Making: Develop strategic thinking and decision-making abilities to address challenges encountered in frontline leadership.
  • Team Collaboration: Learn techniques to inspire and motivate teams, fostering a culture of collaboration and productivity.
  • Performance Management: Gain insights into performance evaluation, feedback delivery, and strategies for enhancing team performance.
  • Personal Leadership Development: Explore self-awareness, resilience, and continuous improvement to foster personal and professional growth.

Who Should Attend

Team leaders, People Managers, Managers of managers, Senior Leadership Teams, Professionals seeking both professional and personal growth.

Programme Outline

  1. Foundations of Frontline Leadership
    • Defining leadership in a frontline context
    • Role clarity and expectations
    • Traits and qualities of successful frontline leaders
  2. Effective Communication for Leaders
    • Importance of clear and concise communication
    • Active listening and feedback techniques
    • Communicating with influence and impact
  3. Problem Solving and Decision-Making
    • Analyzing challenges in frontline leadership
    • Decision-making frameworks
    • Case studies and practical problem-solving exercises
  4. Team Collaboration and Motivation
    • Building and leading high-performing teams
    • Motivational strategies for frontline leaders
    • Conflict resolution and team dynamics
  5. Performance Management
    • Setting expectations and goals
    • Providing constructive feedback
    • Performance evaluation and improvement plans
  6. Personal Leadership Development
    • Self-awareness and emotional intelligence
    • Resilience in leadership
    • Creating a personal development plan for ongoing growth


  • Mini – Lectures
  • Facilitation
  • Videos and Case Studies
  • Group Work
  • Individual Presentation & Role Play

Trainer Profile

Venkat V.M. Lingam is an International Trainer with more than 13 years of training experience having trained 21,000 participants. He is a certified Trainer in Australia (TAFE), Malaysia (HRDF) and Singapore (SSG). His passion for developing people started in the L&D and

human capital development areas and that encouraged him to include an important aspect of Emotional Intelligence to transform and change perspectives in individuals. He has trained candidates in various sectors from F&B, Travel & Tourism, Environmental Services

and for the past 8 years on the Leadership & People Management and Service Excellence framework. A number of government-affiliated training centers have sought his services, including Kaplan Professional, NTUC LearningHub, and Guilford Training Centre.


If you are interested in this corporate programme, please complete the following form and one of our representatives will get back to you as soon as possible.

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Quick Information

Frontline leaders are critical to the success of organisations and require core leadership mindset and skills to succeed. At the same time, they are encountering a range of challenges, including a structural shift in businesses, and the complexities of leading multi-generational and multicultural teams.

Contact Details

  +65 6842 6666