Developing Frontline LeadersTeam Leadership

Introduction

Frontline leaders are critical to the success of organisations and require core leadership mindset and skills to succeed. At the same time, they are encountering a range of challenges, including a structural shift in businesses, and the complexities of leading multi-generational and multicultural teams.

Managers who choose to adopt a leadership mindset to his work will become an effective leader in their own right, influence others to do their best, which ultimately results in a more progressive organisation. Based on his extensive cross-cultural leadership experience, the trainer has distilled leadership principles into the 4i model. Through role-plays, case studies and experiential learning, the trainer will coach participants to learn the 4 'I' principles and practise applying them. Your frontline leaders will not only complete the workshop with ahead knowledge but more importantly with a renewed motivation and transformed attitudes, ready to lead their teams to manage any challenges they face.

Key Takeaways

Upon completion of this workshop, participants will be able to;

• Adopt the 4 I leadership mindset, and start
• Initiating change
• Influencing others
• Include diverse demographics in synergies
• Improving themselves and their teams continuously and consistently
• Learn to set SMART goals and lead teams to achieve those goals
• Communicate effectively and master collaboration techniques
• Increase awareness of the importance of EQ when leading their teams and driving results
• Improve delegation and empowerment skills
• Understand and practice coaching and giving constructive feedback
• Innovate and generate ideas to resolve organisational and customer issues
• Adopt inclusive values and effectively lead multi-generational and multicultural teams

Who Should Attend

Team leaders, People Managers, Managers of managers, Senior Leadership Teams, Professionals seeking both professional and personal growth.

Programme Outline

1. What is leadership?
2. Managers vs. Leaders
3. Custom-designed experiential activity and summarise learning
4. Initiate, Improve, Influence, Include
5. Taking initiative
6. Frontline leaders take initiative to solve the problem
7. Making continuous improvement
8. Frontline leaders constantly improve themselves and their teams by leveraging on strengths and managing weaknesses
9. The 5 levels of leadership
10. John Maxwell’s 5 levels of leadership
11. Sharpening the saw
12. Self-development and self-mastery
13. The Leadership Challenge
14. What can you do to improve the result of the morning leadership challenge?
15. How to influence and motivate others
16. How to delegate and coach
17. Practising inclusiveness for maximum impact

Methodologies

The trainer will use a variety of training methods, including small group discussions, role-plays, games and video presentations, as well as a review of real case studies

Programme Trainer

Samantha Sim is an expert in instructional design (ADDIE/SAM), experiential learning, competency-based learning solutions, L&D strategy mapping, operational service improvements, leadership, customer relationship management & project management.

She has a solid background in modern training techniques and concepts, and has provided training to business professionals, corporations, government agencies, as well as professional associations. Having worked as a facilitator with various industries for more than 15 years, Samantha carries with her the vast experience in the field of learning and performance. She has developed, among others, her own signature program "Service Race", an experiential approach to address service issues and implement service improvements for her clients with value-add training. Her workshops are grounded with practical solutions and are engaging with adult-learning activities for easy transfer of learning.

Samantha has been carried out a range of services which include designing or re-designing service flow & streamlining processes, determining root cause of issues to improve efficiency by diving deep to inspect/observe processes & work units and removing blockers & raising the service bars; auditing and benchmarking; identifying competency gaps/learning need analysis, developing/reviewing L&D policies & processes interventions that align with organisational goals.

Some of her training workshops are as follows:

• Managing Difficult Customers Professionally
• Mastering Service Recovery with Confidence
• Creating the Ultimate Customer Experience: The Human Moment
• Transformational Leadership
• The Emotionally Intelligent Leader
• Enhancing Performance through Effective Supervision
• Growing Others through Coaching
• Presenting with Impact
• The Art of Facilitating Effective Meetings
• The Art of Influencing and Persuasion
• Developing Frontline Leaders