BUZ of Change (Online) (In-House Training)Personal Effectiveness and Productivity

Introduction

As the only thing which remains constant today is change, a major challenge for any organization is to manage change in order to remain competitive & to survive in today’s ever-changing business world. No organization will want to be a dinosaur in a museum or end up as an academic case study of company failures for business and management students. Organizations need to focus on this human aspect amidst all these changes. What are the consequences of NOT changing? Are the employees and management too comfortable in their own environment? How well are they equipped with the skills needed to manage change? Are they emotionally stressed out? This programme has been designed with the aims to answer these questions, and highlight the importance of change and its associated pitfalls, and to suggest ways to manage change.

Key Takeaways

Upon completion of this workshop, participants will be able to;

• Understand change and paradigm shift
• Realise the psychological aspects of change
• Be aware of the resistance to change & ways to overcome them
• Manage change effectively & Assist others in facing change
• Connect your styles to success or failures
• Change yourselves in order to improve performance
• Link managing change to improvement efforts

Who Should Attend

For management levels from all departments for the simple reason, that change affects all, including anyone who is interested to enhance better management of change.

Programme Outline

Module 1: Introduction to change

• The colour naming exercise
• Examples of change
• Why change?
• Why there is always resistance to change?

Module 2: The emotional and psychological aspects of change

• The comfort zone/zone of stability
• Emotional experience
• The coping cycle

Module 3: Change management

• Management styles to adopt
• Case exercise on the impact of your styles: positive and negative
• How to help people change

Module 4: Paradigm and change as they relate to workplace

• What is paradigm?
• Paradigm paralysis

Methodologies

The course will be delivered through a combination of Metaphoric and Learning-By-Doing approach, whereas the participants will be going through various scenarios which interact with the subject itself. Active learning activities are included to allow participants to engage actively in the learning process. These active activities may include:

• Hands-on exercises
• Group discussions
• Case studies
• Interactive storytelling
• Commentary on other companies/industries
• Video presentation

Programme Trainer

Mr Andrew Cheah has been a trainer and management consultant since 1991, specializing in the areas of performance management, productivity improvement, behavioural change, and leadership. Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam.

In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr Mahathir. Andrew has also been invited to speak in events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc. Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).