Winning with Difficult People (In-House Training)Communication - General (IHT)

Introduction

We meet difficult people all the time. At best, such people can make life stressful and unpleasant. At worst they can keep you from achieving important goals, especially at the workplace. Besides confrontation, there are other ways to win these people over by being persuasive to use our influence and turn conflict into co-operation.

Key Takeaways

Upon completion of this workshop, participants will be able to;

• Assess how difficult people think and act
• Understand the different type of difficult people
• Understand the reasons why people are difficult and why conflict/difference occur
• Employing winning strategies when dealing with the various types of difficult people
• Obtain tips as to how to deal with each of them

Who Should Attend

Managers, Supervisors and Executives from all industries.

Programme Outline

1. Understanding Self and Others
2. Self-Analysis: Am I a Difficult Person?
3. What Makes People Difficult
4. What Caused Negative Behaviours in People?
5. Types of Difficult People
6. Winning Strategies for Each Type
7. Winning in Difficult Situations - Customer Service, Discipline, Performance Appraisal, Managing Change, Managing Subordinates and Teams

Methodologies

Interactive sessions, Presentations, Exercises, Group Discussions, Roleplays, Case studies.