The Art of Facilitating Effective Meetings (In-House Training)Communication - General

Introduction

This course is designed to give you the basic tools needed to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression. Through this course, you will learn the needed skills in planning and implementing a successful meeting.

The Art of Facilitating Effective Meetings course will explore how to reduce waste and make meetings more efficient. This is a hands-on course and will be of valuable experience to you. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.

Key Takeaways

Upon completion of this workshop, participants will be able to;

• Planning and Preparing
• How to choose the time and place
• How to create the agenda, set up the meeting space
• How to incorporate your electronic options
• Meeting Roles and Responsibilities
• Use an agenda & chairing a Meeting
• How to deal with disruptions and conflicts
• How to take minutes
• Make use of games, activities and prizes

Who Should Attend

Anyone who conducts and attends meetings. From junior executives to senior managers, they will all benefit from this course as it helps them facilitate meetings more effectively and efficiently.

Programme Outline

1. Planning and Preparing
2. Setting up the Meeting Space
3. Electronic Options
4. Meeting Roles and Responsibilities
5. Chairing a Meeting
6. Dealing with Disruptions
7. Taking Minutes
8. Making the Most of Your Meeting

Methodologies

This course has been designed using androgyny techniques to maximize learning. Through experiential learning, presentations, individual and group exercises, group discussions, role-play, demonstrations, personal sharing and the use of video clips.

Programme Trainer

Samantha Sim is an expert in instructional design (ADDIE/SAM), experiential learning, competency-based learning solutions, L&D strategy mapping, operational service improvements, leadership, customer relationship management & project management.

She has a solid background in modern training techniques and concepts, and has provided training to business professionals, corporations, government agencies, as well as professional associations. Having worked as a facilitator with various industries for more than 15 years, Samantha carries with her the vast experience in the field of learning and performance. She has developed, among others, her own signature program "Service Race", an experiential approach to address service issues and implement service improvements for her clients with value-add training. Her workshops are grounded with practical solutions and are engaging with adult-learning activities for easy transfer of learning.

Samantha has been carried out a range of services which include designing or re-designing service flow & streamlining processes, determining root cause of issues to improve efficiency by diving deep to inspect/observe processes & work units and removing blockers & raising the service bars; auditing and benchmarking; identifying competency gaps/learning need analysis, developing/reviewing L&D policies & processes interventions that align with organisational goals.

Some of her training workshops are as follows:

• Managing Difficult Customers Professionally
• Mastering Service Recovery with Confidence
• Creating the Ultimate Customer Experience: The Human Moment
• Transformational Leadership
• The Emotionally Intelligent Leader
• Enhancing Performance through Effective Supervision
• Growing Others through Coaching
• Presenting with Impact
• The Art of Facilitating Effective Meetings
• The Art of Influencing and Persuasion
• Developing Frontline Leaders