Root Cause Analysis (Online)Personal Effectiveness and Productivity

Introduction

Problem-solving is a major challenge for any organisation. This programme has been specially designed to lead participants to appraise, examine and diagnose systematically a problem situation, its root causes, and to generate actions utilising analytical tools.

Key Takeaways

Upon completion of this workshop, participants will be able to;

• To solve problems and prevent recurrence of those problems by looking at real root causes
• Understand the standard problem-solving methodology
• Document and communicate progress during your problem-solving project
• Provide a common language and approach to solving problems
• Use a data-based approach to ensure problems are correctly identified and eliminated

Who Should Attend

The programme is suitable for those who are involved in problem-solving situations, such as supervisory level staff and above

Programme Outline

Module 1: Introduction

Module 2: Appropriate Uses and Application of Root Cause Problem Solving

Module 3: Define The Problem

• Identify The Problem and The Importance Of Working On It
• Output Of This Step
• Case Exercise

Module 4: Current Situation?

Module 5: Clarify The Problem Area as The Situation Exists Today

• Output Of This Step
• Case Exercise

Module 6: Root Cause Analysis

Module 7: Identify and Verify The Root Causes Of The Problem

• Output Of This Step
• Case Exercise

Module 8: Solution

Module 9: Develop Plan to Eliminate The Root Cause of The Problem / Situation

• Output Of This Step
• Case Exercise

Module 10: Check Results

Module 11: Implement Plans, Confirm They Have Impacted The Root Causes And The Goals For Improvement Have Been Met

• Output Of This Step
• Case Exercise

Module 12: Standardisation

Module 13: Modify Process/System to Ensure That The Improvements are Sustained Over Time

• Output Of This Step
• Case Exercise

Module 14: Future Plans

Module 15: Evaluate Where We Have Been and Where We Need To Go

• Output Of This Step
• Case Exercise

Methodologies

Combination of lecture with practical/hands-on approach such as case studies, presentation, commentary on other companies/industries, and exercises.

Programme Trainer

Andrew Cheah has been a trainer and management consultant since 1991, specializing in the areas of performance management, productivity improvement, behavioral change, and leadership. Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam.

In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir. Andrew has also been invited to speak in events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc. Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).