How to Manage Emotions at Workplace (In-House Training)Emotional Intelligence

Introduction

Have you ever thought about why we are unable to manage your impulsive emotions? It is because our feeling brain is faster than our thinking brain. The ability or inability to control an emotion will largely depend on how much on how long we have been “feeding “the emotions.

If we don’t take charge of our emotions, they will automatically become a slave to them. Our goal should be “I don’t want to be at the mercy of our emotions; instead, I want to dominate them and use them to my advantage.

It is either we control our emotions, or it controls us.

This 1-day intensive training will help you manage those circumstances that will continually trigger those unwarranted emotions.

Key Takeaways

Upon completion of this workshop, participants will be able to;

• Recognise the message emotions send to you.
• List the most common negative emotions at work. 
• Understand the trigger-perception –response cycle
• Identify common workplace and personal negative triggers of emotions.
• Realise the consequence of not taming negative emotions within you 
• Apply consequential thinking to prevent auto reactions
• Reframe your thinking to avoid an emotional outburst 
• Replace emotional outburst with productive confrontation
• Apply strategies to channel emotions productively
• Regain rationality when your emotions are put to test

Who Should Attend

For any level of staff

Programme Outline

Module 1: Emotions

• Emotions
• What are emotions 
• Emotions guide behaviour 
• Most Common Negative Emotions At Work 
• Effects of emotions 
• Group Discussion

Module 2: Triggers

• Triggers
• Trigger –Perception – Response 
• Sources of your perceptions
• Responses
• Most common triggers at the workplace 
• Personal Triggers
• Strategies for managing your emotions
• Group Discussion

Module 3: Consequences and Reframing Thinking 

• Five Consequences of not taming negative emotions 
• Applying Consequential thinking concept
• Apply Reframe thinking concept 
• Group Discussion

Module 4: Productive Confrontations

• Three key pointers to note
• Questions to ask yourself
• Using the “ I” statement
• Group Discussion

Module 5: Emotional Outburst

• Handling anger and emotions
• In the moments
• Handling someone else’s outburst
• Drain the emotion
• Restoring harmony if you are involved
• Group Discussion

Module 6: Strategies to channel emotions productively

• Destructive versus Constructive communication/behaviour
• Learned Optimism
• Five Types of negative self-talk
• Managing Negative Self Talk 
• Group Discussion

Module 7: Regain Rationality 

• Five Ways to regain rationality when your emotions are put to the test 

Methodologies

Interactive sessions with group discussion, presentation and Mini-lectures.

Programme Trainer

Francis Claudius has more 25 years of training experience. His training working experience comes from the Learning & Organisation Department in a large organisation. He was a professional trainer facilitator and an in-house training consultant. Currently, he is an Associate Trainer and Assessor for the Employability Skills(ES), Work Skills Qualifications (WSQ) Training Programmes and Executive Development & Growth for Excellence ( EDGE ) He is also an Associate Lecturer teaching the Training & Development Module for Diploma Students, Human Resource Development Module and Change Management Module for Advanced Diploma Students.

His previous appointments include Learning Account Manager and Senior Training Executive. In these capacities, he had performed training needs and rolled out training road maps specific to business units. He has also designed, developed and delivered training programmes in the areas of technical, computer, soft skills and management-related courses to meet specific business needs of an organisation. He has trained both the junior and senior officers in his organisation and public-run courses after that. He has been consistently receiving outstanding ratings and appraisals from course participants.