EQ @ Work (In-House Training)Emotional Intelligence

Introduction

Emotional intelligence has long been identified to be the #1 predictor of professional success and personal excellence. Unlike IQ, it is also widely agreed that EQ is easily learnable and can be improved fairly rapidly.

This workshop will provide a good understanding of the two core components of EQ: intrapersonal and interpersonal intelligence, as well as a step-by-step plan for increasing emotional intelligence using the four core EQ skills – self-awareness, self-management, social awareness and relationship management. Participants will learn proven strategies in these four core skills to help them build empathy, communicate more effectively and improve as team players. They will also be coached to develop self-resilience in overcoming challenges and motivated to embrace continuous learning and personal development in their workplace.

Key Takeaways

Upon completion of this workshop, participants will be able to;

• Understand and harness the power of emotional intelligence at work
• Develop to be an effective positive influencer and communicate more effectively
• Enhance their effectiveness & improve work relationships 
• Enhance their employability and workplace productivity

Who Should Attend

Management, Executive and Non-executive Staff.

Programme Outline

Module 1: Understanding Emotional Intelligence

• Four Core Skills    

Module 2: Intra-Personal Intelligence

• Self-Awareness & Introspect
• Identifying Thought Patterns
• Thinking Traps & Limiting Beliefs

Module 3: Inter-Personal Intelligence

• Understanding Different Personalities & Styles
• People Reading Skills - DISC
• Developing Empathy

Module 4: Cultivating Emotional Intelligence

• Self-Awareness Strategies
• Self-Management Strategies
• Social Awareness Strategies

Module 5: Developing Self Resilience

• 90/10 Rule
• 50% Rule
• 1% Rule

Module 6: Relationship Management Strategies

• 10 Key Strategies
• 10 Laws of Teamwork
• Conflict Resolution Skills

Module 7: Workplace Applications                             

• Cultivating Service Excellence
• Become a Super Salesperson
• Enhancing Productivity @ Work

Methodologies

Activity-based interactive whole brain learning with modelled applications & guided practices.