Crisis Management and CommunicationCommunication - General

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DurationOne day
Course Dates07 Mar 2024 9:00am - 07 Mar 2024 5:00pm
07 Jun 2024 9:00am - 07 Jun 2024 5:00pm
06 Sep 2024 9:00am - 06 Sep 2024 5:00pm
02 Dec 2024 8:00am - 02 Dec 2024 6:00pm

Course Fee

Member $444.70
Non-Member $523.20
  • Members enjoy a 15% discount before GST
  • Group Discount (3 or more participants) - 10%
  • Course fees updated with 9% GST for 2024

Funding Available

    SDF Grant Reimbursement (Non-WSQ)
    SDF Grant Amount: S$28.00
    Course Reference No.: TGS-2016500069
    SkillsFuture Credit
    (Individual Singaporean aged 25 and above)
    Pre-approved SkillsFuture funding of S$500.00

Click HERE for more info on SkillsFuture.


This workshop is aimed at helping employees understand why dealing with the crisis is beneficial to them and the organisation. It is all about being on top of such crises and not let them topple you.

It will cover identifying ‘minefields’ and developing level-headed approaches to deal with the situation to maintain or even increase confidence in the organisation. We will discuss issues like the spiral of confidence and a siege mentality. Participants will be exposed to practical situations and be encouraged to use the knowledge learnt to defuse these potential threats.

Key Takeaways

Upon completion of this workshop, participants will be able to;

  • Develop a conceptual understanding of crises and issues, recognising the differences between them.
  • Identify target audiences
  • Have an understanding of how crises are managed more by leadership and management
  • Develop awareness on managing communication in dealing with the four levels of outrage and risks faced by the public
  • Develop a deeper understanding through case studies.
  • Have tools – like a crisis management protocol - to deal with difficult situations at the workplace and a game plan change.

Who Should Attend

  • Executives
  • Managers
  • Professional

Programme Outline

  1. What is Crisis, recent global trends and historical perspectives
  2. Definitions and types of crises issues which do not need a crisis-level response
  3. The Cycle of Crisis Management the full cycle in dealing with a crisis
  4. Interdepartmental relations, data bank, spokespersons
  5. Prevention aspect which focuses on knowledge management
  6. Confidence-building versus being under siege
  7. Case studies to discern the approach taken by the Comms team.
  8. Dealing with the Crisis and managing both internal and external communications (including social media) for various forms of crises.
  9. Make Communications Matter, guidelines on handling a crisis – empathy, accuracy


Powerpoint presentation, Group Discussions, Case studies, Roleplay and Scenarios.

Programme Trainer

James Suresh is a trainer, PR consultant and author. The co-creator of Singapore’s comic icon ‘Mr. Kiasu’, He has co-written a series of comic books as well as authored books on his military experience. He develops comic strips for magazines and writes scripts for various media. His recent book entitled‘On a Street in Singapore’ was featured in the Sunday Times’ best-seller list and was awarded the Readers Choice award 2011. James is also a Certified EQ trainer. 

If you are interested in this corporate programme, please complete the following form and one of our representatives will get back to you as soon as possible.

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Quick Information

This workshop is aimed at helping employees understand why dealing with the crisis is beneficial to them and the organisation. It is all about being on top of such crises and not let them topple you.

Contact Details

  +65 6842 6666