Birds of Different Feathers can Flock TogetherPersonal Effectiveness and Productivity

Introduction

We are in the business of building relationships! People are not necessarily difficult to deal with. They only seem difficult because we lack the skills of an appropriate communication style. It is imperative that we are equipped with the essential skills to handle different groups of people.

You will learn the appropriate communication styles that will help avoid ineffective communication and improve work relationships. Do not let negative experiences affect your willingness to try and get along with anyone! Discover how you can use the DISC as a tool to come out tops with not just textbook answers but tried and tested techniques as well!

Key Takeaways

Upon completion of this workshop, participants will be able to;

• Work with different types of people.
• Improve performance levels.
• Reduce stress levels among colleagues.
• Confidently handle and lessen grievances and complaints in a systematic and calm fashion.
• Master the art of objection handling and work towards a resolution.

Who Should Attend

• Diverse Work Teams: Teams with members from different cultural, generational, or professional backgrounds looking to improve collaboration and unity.
• Managers and Team Leaders: Leaders seeking strategies to enhance cohesion and inclusivity within a diverse team.
• Cross-Functional Teams: Groups formed from multiple departments or specialties, aiming to work together effectively on projects or initiatives.
• Community and Volunteer Groups: Diverse groups working toward shared goals who may need strategies to bridge differences and foster cooperation.
• Educators and Trainers: Professionals focused on team building or DEI (Diversity, Equity, and Inclusion) who want practical tools to help groups embrace and leverage diversity.

Programme Outline

Relationship Building

• Using EQ to interact positively with your colleagues and subordinates; and clients.

• Identifying, discerning and escalating people’s needs.
• Maintaining ongoing relationships.
• Reading people by identifying one’s perception, values and belief system.

Understanding People Communication Tendencies

• Personality development—nature or nurture?
• Understanding the 4 communication styles.
• How to use the four personality type psychometric tool (DISC) to communicate to different groups of people.
• How to leverage on one’s strengths and work on his/her weaknesses.
• Understanding the differences between behaviour and intentions—Customising communication style to different profile types.
• Using the DISC to promote team cohesiveness and buddy systems.
• Using I-Messages to clarify one’s thoughts and feelings in a diplomatic fashion.
• Using six open ended questioning techniques to clarify any concerns during dialogue sessions.

Methodologies

• Lecturing.
• Group Discussion/Brainstorming.
• Case Studies.
• Self-Analysis/Critique Session.
• Learning from a Partner.
• Interactive Exercises.

Duration

1 Day (9am to 5pm)

Programme Trainer

Dr Caroline Josephine Dawson holds a professional Doctorate in Business Administration (DBA) from Teesside University (TU), United Kingdom and Master of Arts degree in Mass Communications from Nanyang Technological University (NTU), Singapore. Director of Caroline Dawson International, Dr Dawson has more than 20 years of invaluable experience as an Editor of lifestyle and technical publications and 15 years teaching business management, environmental and soft-skills communication.

Dr Dawson’s pragmatic real world approach ensures that she understands and responds to the real pressures and issues faced by adult learners especially. By closely observing and identifying individuals with special learning needs, she has maintained that experiential, innovative teaching methods and highly interactive curriculum are key motivational factors that enhance one’s communication and personal development skills.

During her numerous corporate exposure with local and foreign delegates, Dr Dawson has provided counselling and coaching services to many multicultural individuals and teams while also mentoring fellow educators in developing their professional skills.

As a former journalist, Dr Dawson’s professional work experience as a Corporate Trainer has required her to market the value of her programs and persuade clients to value and understand the urgency of good communication and management skills in the work force. As an ACTA certified WSQ trainer, She has also worked with the Workforce Development Agency of Singapore to develop training content for the Employability Skills System where she successfully attained industry approved competencies in conducting, planning and designing competency based assessments for communication workshops. 

Her experience in working with public and private sector training has become one of her training strengths. Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business writing. Dr Dawson has trained operational, supervisory and managerial staff from various organisations.

She has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and also teaches English as a foreign language. Dr Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram, Lumina Spark practitioner; and Life Coach. She has administered the tools to top level managers and supervisors on managing their leadership styles and team members. She is currently a Professional Member with Asia Professional Speakers Singapore and a Member with Toastmasters Club Association, International Women’s Federation of Commerce and Industry (Singapore), Business & Professional Women’s Association (S), Society of Singapore Writers and Adult Educators Network Singapore.