Introduction

Emotional intelligence or Quotient (EQ) describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concept of EQ was first introduced by Wayne Payne in 1985 and made popular by Daniel Goleman in the corporate context.

With the growing importance and relevance of emotions to work outcomes, it is crucial for everyone to learn the skill of developing good EQ. Using a practical profiling tool known as 'Click Colours', you will understand your true colours and why you behave the way you do. You will also learn how to click with others quickly according to their colours profile and build lasting relationships. This will help to enhance your life and help to interact better with others.

Key Takeaways

Upon completion of this workshop, participants will be able to;

• Define and identify the benefits of emotional intelligence with knowledge to practice self-management, self-awareness, self-regulation, self-motivation and empathy
  
• Understand why relationships are the foundation of all achievement. This helps to use and manage your emotions when communicating with others
• Understand why people think and behave the way they do so that you can build rapport with colleagues, clients and customers
• Learn how to successfully communicate with others, verbally and in a non-verbal manner
• Strategies to identify your own personal style so you can communicate effectively with others and boost your personal productivity
• Relate emotional intelligence to the workplace so you can connect with different personalities and to influence different types of people

Who Should Attend

Individuals, team leaders, supervisors and executives who desire to build great relationships with people on their team, as colleagues, partners or with customers to align your personal goals

Programme Outline

• Understanding Importance of EQ
  - What is Emotional Intelligence/ Quotient (EQ)
  - How to Accurately Perceive Emotions
  - Use Emotions to Facilitate Thinking
  - Understand Emotional Meanings
  
  
• Behaviour Types and Personality Styles
  - Why People Behave the way they do
  - Personality Styles impact on how People Think, Feel and Act at work
  - Successful People understand People better
  - You can better manage your Emotions
  
  
• Relationship is the key to Success
  - Relationships are Foundation of all Achievements
  - Developing Strategic Relationship with People
  - Diversity Impacts on the Workplace
  
  
• Using Personality Tool Click! Colours to Build Relationships
  - Everyone has 4 Sub-Personalities
  - The Analyser – Blue
  - The Safekeeper - Green
  - The Player – Yellow
  - The Carer - Red
  - Egocentric versus Empathetic Mindsets
  - Case Study
  
  
• Verbal and Non-Verbal Communication Skills
  - Focused Listening and Asking Questions
  - Communicating with Flexibility and Authenticity
  - Body Language - The Signals You Send to Others
  - Case Study
  
  
• Applying Your EQ Strategy
  - Tools to Regulate Your Emotions
  - Self-Management and Self-Awareness
  - Giving in Without Giving Up
  - Using Coping Thoughts and Relaxation Techniques
  - The Balance Between Optimism and Pessimism
  
  
• Business Practices
  - Understand Emotions and How to Manage Them in the Workplace
  - Role of Emotional Intelligence at Work
  - Disagreeing Constructively
  - Case study
  
  
• Making an Impact the EQ Way
  - Creating a Powerful First Impression
  - Assessing a Situation
  - Being Zealous without Being Offensive
  - Case Study
  
  
• Developing Your EQ Strategy
  - Identifying Your own Personal Style
  - Communicating with others and Boosting your Personal Productivity
  - Building Quality Workplace Relationships
  - Improving Rapport with Colleagues, Clients and Partners

Methodologies

A practical approach consists of 70% on course application with hands-on techniques and 30% on conceptual and reflective learning. Training comprises a combination of:

1. pre and post workshop questionaire
2. self-reflection on learning points (using a journal)
3. visually stimulating sessions with video and image-rich presentation slides
4. group activities and break up discussions
5. real-life application activities
6. practical worksheets
7. useful checklists and systematic guidelines
8. follow through blended learning with e-learning modules (to be developed)

Application activities, bite-sized learning, practical sessions and application work.

Programme Trainer 1

Eric Cheong speaks at conferences and in-house seminars such as the 14th International Conference on Thinking and the International Conference on Habits of Mind. Eric hopes to promote global mental literacy in Asia, helping people to become better thinkers by activating their inherent brain skills to achieve success. He graduated with a Bachelors of Science degree with honours from the National University of Singapore.

Over the years, Eric has trained more than 5,000 executives, teachers and students across Asia. Some of his major clients include Oracle, Intel, Motorola, HSBC, ARUP, HK Securities, HK Exchange & Clearing Limited, Tuv Sud, Hewlett Packard, Singapore Airlines Ltd, Singapore Mass Rapid Transit Ltd and Singapore Power Ltd. He has also trained Singapore government agencies such as the Ministry of Education, National Heritage Board, Housing Development Board, Health Promotion Board, Supreme Court, Health Sciences Authority and Defence Science Organisation.

Programme Trainer 2

Lui NG is the Senior Vice-President of Operation of Key ASIC, UCrest Bhd, United Crest Healthcare and co-founder and director of HB Resources Pte Ltd, Director of United Crest Capital and Canvas Technology Pte Ltd. She was leading the set-up of companies and businesses in Singapore, Malaysia, Taiwan, China and in the U.S. in Silicon Valley. She has participated in the process of IPO of two companies.

Her expertise in the management and operation of the companies include HR, general administration, sales support, logistics and marketing. She has over 25 years of international business experience, travelling extensively to countries in Asia, U.S, Europe, Middle East and Russia and experience in dealing with customers, suppliers and employees of different nationalities.

She has the experience of organizing and managing road shows, exhibitions, conferences and workshops for marketing purposes in various countries.

In the area of HR, she has developed HR policies, incentive programs, performance appraisals, recruitment, talent retention and career advancement for employees in International offices. She has also conducted various training classes for employees and managers.

She holds an Advanced Certificate in Training and Assessment (ACTA) by WSQ and is an accredited Trainer for Think Buzan Mindmapping and Click! Colours.

She graduated from Oklahoma City University, USA and received her Bachelor of Science in Business Administration in 1995.

Introduction

Emotional intelligence has long been identified to be the #1 predictor of professional success and personal excellence. Unlike IQ, it is also widely agreed that EQ is easily learnable and can be improved fairly rapidly.

This workshop will provide a good understanding of the two core components of EQ: intrapersonal and interpersonal intelligence, as well as a step-by-step plan for increasing emotional intelligence using the four core EQ skills – self-awareness, self-management, social awareness and relationship management. Participants will learn proven strategies in these four core skills to help them build empathy, communicate more effectively and improve as team players. They will also be coached to develop self-resilience in overcoming challenges and motivated to embrace continuous learning and personal development in their workplace.

Key Takeaways

Upon completion of this workshop, participants will be able to;

• Understand and harness the power of emotional intelligence at work
  
• Develop to be an effective positive influencer and communicate more effectively
• Enhance their personal effectiveness & improve work relationships 
• Enhance their employability and workplace productivity

Who Should Attend

• Management;
• Executive; and
• Non-executive Staff.
  

Programme Outline

• Understanding Emotional Intelligence
  - Four Core Skills
  
  
• Intra-Personal Intelligence
  - Self-Awareness & Introspect
  - Identifying Thought Patterns
  - Thinking Traps & Limiting Beliefs
  
  
• Inter-Personal Intelligence
  - Understanding Different Personalities & Styles
  - People Reading Skills - DISC
  - Developing Empathy
  
  
• Cultivating Emotional Intelligence
  - Self-Awareness Strategies
  - Self-Management Strategies
  - Social Awareness Strategies
  
  
• Developing Self Resilience
  - 90/10 Rule
  - 50% Rule
  - 1% Rule
  
  
• Relationship Management Strategies
  - 10 Key Strategies
  - 10 Laws of Teamwork
  - Conflict Resolution Skills
  
  
• Workplace Applications                             
  - Cultivating Service Excellence
  - Become a Super Salesperson
  - Enhancing Productivity @ Work

Methodologies

Activity-based interactive whole brain learning with modeled applications & guided practices

Programme Trainer

Dr Tan is the Principal Trainer and Managing Director at Tony Buzan Learning Centre as well as Mind Map Training Centre.

He graduated from the National University of Singapore with direct honours in Accountancy in 1984 and subsequently a Masters in Business Administration. He also has a Doctorate in Business Administration and an advanced Postgraduate diploma in consultancy from the Henley Management College in the UK. His research interests include strategic planning, strategic marketing, management leadership, emotional intelligence and mental literacy.

Dr Tan has extensive corporate experience and was previously a Senior Business Manager with the Standard Chartered Bank, Chief Executive of Europa Holdings Pte Ltd, Vice Chairman of China United Pure Water Company and Chairman of The Beverage Company of Asia in China.

He is also the pioneer of the Buzan 5-Step Learning Plan® for nurturing life-long learners. He published a research paper with the Henley Management College UK in early 2006 on developing intelligences and presented this paper as a Conference Speaker in the ASCD 2007 Conference in Anaheim, LA United States.

A Buzan Instructor, DISC Facilitator, ACTA, 6-Seconds® EQ Trainer and IAL Associate Adult Educator, Dr Tan has conducted numerous executive workshops and programmes for various corporates, schools and government institutions in Singapore.

Introduction

Managers who are able to build and sustain commitment, trust and rapport with their employees invariably perform well as Managers. Their ability to relate to the needs of others and use that understanding to bring out the best from their subordinates is responsible for the success of the team and business unit.

Managers need to understand their personal feelings and emotions first, before attempting to get things done through others. The Emotional Intelligence (commonly known as EQ) as a tool is critical for the success in the workplace.

Key Takeaways

Upon completion of this workshop, participants will be able to;

• Understand the elements of Emotional Intelligence (EQ)
  
• Know how feelings and emotions affect performance
• Manage feedback, continuous learning and personal development more effectively
• Seek and develop innovative ideas to work problems
• Adopt a higher level of performance orientation at the workplace
• Use the skills to cooperate and collaborate more effectively to achieve the organisational and personal goals

Who Should Attend

Administrators, Managers, Supervisors and Team Leaders who are interested in managing themselves and others more effectively will find this workshop very useful.

Programme Outline

• Understanding Management Concepts and Principles
  - The Functions of Management
  - Managing Resources
  - Managerial Skills
• Emotional Intelligence
  - Individual Assessment
  - Understanding Self Awareness
  - Self-Management For Peak Performance
  - Motivation
  - Empathy (Social Awareness)
  - Social Skills
• Practicing EQ Skills@Work
  - Self-Awareness Through Reflection and Feedback
  - Building and Sustaining Self-Confidence
  - Recognising The Power of  Personal Goals and Desires
  - Motivation at Work
  - Motivation Practices
• Social Awareness and Social Relationship
  - Getting Connected With People
  - Learning To Sense Feelings and Needs of Others
• Team Concept
  - Understanding Team Concept
  - Why Teams Fail?
  - Features of Effective Teams
  - Why Care About Commitment and Trust?
  - Harnessing The Power of Creativity and Innovation
  - Profiling Team Members
• Building an Effective Team
  - Aligning Team Activities to Organisational Goals
  - Development Plan for Team Members
  - Building Trust
  - Best Team Building Practices
  - Managing Decisions in Teams
• Communication@Work
  - Communication Models
  - Best Communication Practices
  - Managing Communication Barriers in Teams
  - Managing Feedback
  - Role Play and Group Work
• Conflicts and Team
  - Origin of Conflict
  - Tactics for Managing Conflict
  - Managing Emotions During Conflict

Methodologies

The trainer will use a variety of training methods including small group discussions, individual reflection, group sharing exercises, case studies, and work related role-play. Videos clips will be used to highlight key concepts

Programme Trainer

Arul John Peter holds an MBA, majored in strategic human resource management and Bachelor of Science as well as professional qualification in administrative and people management from the Institute of Administrative Management, United Kingdom. He is a certified EQ Skills Trainer. He is a member of the American Creativity Association. He follow up the trends in key areas through his membership with the US based World Future Society. Through his membership with American Society for Training & Development (ASTD) he keeps track of training related issues.

Introduction

Have you ever thought about why we are unable to manage your impulsive emotions? It is because our feeling brain is faster than our thinking brain. The fact that our ability or inability to control an emotion will largely depend on how much on how long we have been “feeding “the emotions.

If we don’t take charge of our emotions, they will automatically become a slave to them. Our goal should be “I don’t want to be at the mercy of our emotions; instead, I want to dominate them and use them to my advantage.

It is either we control our emotions or it controls us.

This 1-day intensive training will help you manage those circumstances that will continually trigger those unwarranted emotions.

Key Takeaways

Upon completion of this workshop, participants will be able to;

• Recognize the message emotions send to you.
  
• Differentiate between triggers of negative and positive emotions
• Identify common workplace and personal negative triggers of emotions
• Realize the consequence of not taming negative emotions within you
• Understand the trigger-perception –response cycle
• Apply consequential thinking to prevent auto reactions
• Reframe their thinking to avoid an emotional outburst
• Replace emotional outburst with productive confrontation
• Apply strategies to channel emotions productively
• Use critical steps to regain rationality when their emotions are put to the test

Who Should Attend

• For any level of staff
  

Programme Outline

• Topic 1: Emotions
  - What are emotions
  - Emotions guide behaviour
  - Effects of emotions
  - Group Discussion
  
  
• Topic 2: Triggers
  - Positive and Negative Emotions at the workplace
  - Most common triggers at the workplace
  - Personal Triggers
  - Group Discussion
  
  
• Topic 3: Trigger – Perception – Response
  - Sources of your perceptions
  - Responses
  - Strategies for managing your emotions
  - Group Discussion
  
  
• Topic 4: Consequences of not taming negative emotions
  - Applying Consequential thinking concept
  - Group Discussion
  
  
• Topic 5: Apply Reframe thinking the concept
  - Group Discussion
  
  
• Topic 6: Productive Confrontations
  - Three key pointers to note
  - Questions to ask yourself
  - Using the “ I” statement
  - Group Discussion
  
  
• Topic 7: Emotional Outburst
  - Handling anger and emotions
  - In the moments
  - Handling someone else’s outburst
  - Drain the emotion
  - Restoring harmony if you are involved
  - Group Discussion
  
  
• Topic 8: Strategies to channel emotions productively
  - Destructive versus Constructive communication/behaviour
  - Learned Optimism
  - Eliminate negative self-talk
  - Using adaptable Vocabulary
  - Group Discussion

Methodologies

Interactive sessions with group discussion, presentation and Mini-lectures.

Programme Trainer

Francis Claudius has more 25 years of training experience. His training working experience comes from the Learning & Organisation Department in a large organisation. He was a professional trainer facilitator and an in-house training consultant. Currently, he is an Associate Trainer and Assessor for the Employability Skills(ES), Work Skills Qualifications (WSQ) Training Programmes and Executive Development & Growth for Excellence ( EDGE ) He is also an Associate Lecturer teaching the Training & Development Module for Diploma Students, Human Resource Development Module and Change Management Module for Advanced Diploma Students.

His previous appointments include Learning Account Manager and Senior Training Executive. In these capacities, he had performed training needs and rolled out training road maps specific to business units. He has also designed, developed and delivered training programmes in the areas of technical, computer, soft skills and management-related courses to meet specific business needs of an organisation. He has trained both the junior and senior officers in his organization and public-run courses thereafter. He has been consistently receiving very good ratings and appraisals from course participants.

Introduction

According to a survey conducted worldwide, we experience many different specific emotions at varying levels of intensity on any given day. Yet there is a lack of emotional awareness among two-thirds of the world’s population, who are unable to identify, comprehend or manage their own emotions.

The good news is unlike IQ, EQ is trainable and is a flexible skills that can be improved through learning and practice. It will require regular and consistent cultivation and maintenance.

Consider this, if you are given the techniques of Emotional Intelligence won’t you see yourself as a better person when interacting at workplace. Would you agree then, Emotional Intelligence is an essential skill one must acquire for professional and personal development.

This workshop provides you with the fundamental knowledge and practical skills on Emotional Intelligence to manage your emotions rather than letting the emotion manage when you encounter situations, circumstances or working with people

Key Takeaways

Upon completion of this workshop, participants will be able to;

• Interpret and use the EI competencies framework to develop your personality when interacting with others
  
• Manage your self talk and negative feelings towards a situation or person so that it does not disrupt your behaviour
• Recognise your ‘hot buttons’ and how it can affect you and others
• Control and guide your emotions when managing others so that you can achieve your productivity
• Develop an optimistic mind-set
• Recognise and respond to others’ feelings in an appropriate manner
• Monitor and Manage your Emotional Bank Account
• Acquire useful guides in developing your self-awareness, self-management, self-motivation, social awareness and relationship management skills

Who Should Attend

For all level of staff who wants to develop his/her emotions intelligence skills in moving towards better understanding of oneself and others at workplace.

Programme Outline

• Introduction to Emotional Intelligence
  - Difference Between IQ, EQ And Personality
  - What is Emotional Intelligence (EQ)
  - Why is EQ so Important
  - Emotional Intelligence Framework and EQ Competencies
  - Knowing Your Current Level of EQ Competencies
  - Group Activity and Individual Self-Assessment
  
  
• Emotions
  -Differentiating Between a High EQ and Low EQ Person
  - Recognising Six Basic Emotions
  - Feeling Words
  - How Emotions can affect Behaviors
  - TFA Concept
  - Top Ten Human Emotional Needs
  - Group Activity and Individual Exercise
  
  
• Self-Awareness
  - Emotional Hijack ( Four Stages )
  - Recognizing my Patterns, my Emotional Triggers and my Hot Buttons
  - Three Tips to Use EI immediately
  - Useful Guides to Self – Awareness
  - Group Activity and Individual Exercise
  
  
• Self-Management Part 1
  - Negative and Positive Emotions
  - Managing your Negative Emotions
  - Group Activity and Individual Exercise
  
  
• Self-Management Part 2
  - Five Tips in Managing Anger
  - Eight Basic Stress Management Tips
  - Group Activity
  
  
• Self- Motivation
  - Delayed Gratification
  - The Power of Positive Self-Talk
  - Moving Away from Being Pessimistic to Optimistic
  - Six Basic Human Needs
  - Useful Guides to Self –Management and Self-Motivation
  - Group Activity and Individual Exercise
  
  
• Social Awareness
  - Avoiding Six Negative Listener Types
  - Six Key Pointers for Effective Listening to Raise your Social Awareness
  - Demonstrate and Increase Empathy
  - Ten Obstacles to Emphatic Communication
  - Five Key Steps to Effective Empathy
  - Useful Guides to Social –Awareness
  - Group Activity and Role Play
  
  
• Relationship Management
  - Recognizing Reasons Why Relationships Fails
  - Five Steps to Manage and Resolve Conflict in the Workplace
  - Seven Mistakes to Avoid in Conflict Resolution
  - Managing Your Emotional Bank Account
  - Useful Guides to Relationship –Management
  - Group Activity

Methodologies

Interactive session, Case studies discussion, Group activities, Individual Emotional Intelligence Profiling, Individual Exercises and short video clips presentations.

Programme Trainer

Francis Claudius has more 25 years of training experience. He was a professional trainer facilitator and an in-house training consultant.

- Associate Trainer and Assessor for the Employability Skills(ES)
- Work Skills Qualifications (WSQ) Training Programmes

As trainer and facilitator, he has an interest for human development to excel in their work or personal life as well. He strives to conduct his training in a lively manner with enthusiasm, passion and dedication as well as engaging participants to contribute ideas and their experiences too so as to add value for benefit of all participants.

He is also a good speaker with strong vocal strength. He has participated in topics presented in the events of the International Association of Master Trainer (IAMT). He had received a Bronze Certificate for being the Best Presenter He holds a Competent Toastmaster and Competent Leader Award from the Toastmasters International.